1. You Are Not Smarter Than Everybody. You may be smarter than anyone, but you are not smarter than everyone. Seek input from the group, and LISTEN to it. You will be surprized at what you can learn.
2. Quality customer service is based on three essentials: respect, value, and a human approach. When you first apply these to the way you manage your own staff, you will be able to apply them towards Customers.
3. Learn from the mistakes of others. You can’t live long enough to make them all yourself.
